I’m unhappy with my current agency — how does a switch work, and what should I watch in the contract?
I’m unhappy with my current agency — how does a switch work, and what should I watch in the contract? Executives asking this usually fear two things: loss and chaos. 🔄
The fear is fair — in a badly planned switch the domain gets held hostage, data disappears, rankings drop. Done properly, a transition is a weekend’s work.
Straight answer: three documents secure a switch — account ownership, an exit clause, a current audit report. Hold all three and nobody can hold you hostage. 🔐
When is the decision to switch justified?
Not every dissatisfaction warrants a parting; judge by criteria. ⚖️
Which clauses matter in the contract?
A good contract is written with separation day in mind. 📑
How is the switch made technically safe?
The rule is: keys first, goodbye second. 🔑
How are the first 30 days with a new consultant set up?
A switch isn’t starting over; it’s taking over. 🤝
What are the common switching mistakes?
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- Mistake one: terminating before securing access
- Mistake two: switching during peak season
- Mistake three: hiding the history from the new party
The same three mistakes recur across very different companies. 🚧
Mistake one: terminating before securing access
It creates the hostage scenario: the domain or ad account stays on the other side and your negotiating power drops to zero. That’s exactly why the rule is keys first, goodbye second. 🔒
Mistake two: switching during peak season
It multiplies risk: handing over dashboards and the site mid-season hits revenue directly. Choose a quiet period; in season, only emergency security transfers happen. 📆
Mistake three: hiding the history from the new party
It guarantees repetition: what did you try, what failed? That information saves the new consultant’s first month; history you withhold comes back as an invoice. 🗣️
How does a switch work with us?
Where we set criteria, we should publish our own arrangement. 🤝
📝 Field Notes
One client sent the termination notice before collecting access; the domain sat in the old supplier’s account. Two weeks went to negotiation and the site couldn’t be updated throughout. Guess the first clause of his new contract: “All accounts are opened in the client’s name.” The price is paid once; the lesson is permanent.
📖 Quick Glossary
Handover list: the signed inventory of accesses and files changing hands. Exit clause: the term defining notice period, penalty-free conditions and handover duties. Takeover audit: the incoming party’s written picture of the current state in month one. Lock-in: keeping a client bound by technical or contractual means.
⚡ Quick Summary
The switch decision rests on three signals: irregular reporting, no effort statement, no discussion of the three numbers. 🔄 Three documents secure the move: ownership, exit clause, current audit. The rule is keys first, goodbye second — never switch mid-season and never hide the history.
🎯 Next Step
Let’s read your current contract together: book a discovery call and we’ll mark the risk clauses. For a pre-takeover written photograph, take a digital audit. Final article next: what awaits your website next.
Frequently Asked Questions
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Irregular reporting, no effort statement, and the three numbers never being discussed. All three together mean the issue isn’t personal chemistry but a missing system; criteria in the reporting article. 🚩
When the system is sound but results are slow: if measurement exists, reports arrive and decisions get made, the problem may be patience or budget. Dismantling a correct system at the wrong moment sends you back to zero. ⏳
A written correction: a two-item expectation list plus one month. A serious party treats that as an opportunity; an unserious one gets defensive. Both responses are information. ✍️
With a table: the last three months’ three numbers, what was delivered, which decisions were made. If the table is empty the decision is clear; if it’s full, the discussion runs on the system rather than on personalities. 📊
In one sentence: domain, hosting, website, analytics and ad accounts are held in the client’s name; the supplier receives access. Without this clause the others are weak; the logic sits in who to hire. 🏠
Three things: a notice period (30 days is reasonable), penalty-free conditions, and a handover list. Clauses like “12-month commitment, full payment on early exit” are insurance policies for poor service. 🚪
Measurably: monthly capacity (VERNIS), report date and contents, meeting cadence. If scope reads “as required”, the other party will define the requirement. 📋
Usage rights to produced content, images and code should pass to you, with mutual confidentiality. A model that withholds the rights to content you paid for can threaten to empty your site at separation. 🔐
Five items: domain management, hosting and site admin access, analytics and Search Console ownership, ad accounts, and content and design files. The list is signed and ticked off item by item. 📦
Never send a termination notice before securing access: verify ownership first, then start the process. The reverse is the classic scenario where good faith gets expensive. 🔁
Three things matter: preserving URL structure or building a 301 map, handing over measurement without interruption, and taking backups. Detail sits in rebuild or rescue; unplanned migration kills equity. 🗺️
With documents in order, days; without them, weeks. Almost all of the delay comes from missing paperwork — which is why the ownership clause is discussed on day one. ⏱️
A takeover audit: a written picture of the current state — what works, what’s broken, what should continue. Anyone who wants to reset everything is erasing accumulated value without reading it; method on our audit page. 📸
Whatever the numbers defend: pages producing traffic and leads are kept and strengthened. “The old work was bad” is an easy sentence; a consultant who reads the data will also tell you what was good. ♻️
Three things: a takeover report, a priority list, and a reporting calendar. Jumping into production volume before those arrive means the new relationship repeats the old mistake. 📅
Politely and with documents: sign the handover list, say thank you, leave the door open. The market is small, and a clean parting is both reputation and future collaboration. 🚪
This: “Never sign a contract without ownership, exit and reporting clauses.” That sentence removes most transition risk, and we hand over the checklist at discovery. ✅
Three steps: access and ownership verification, a takeover audit, and a 90-day priority plan. Production starts after those three; the rhythm sits in how consulting works. 🪜
Ownership with you, 30-day notice exit, committed monthly capacity and reporting, content usage rights yours. We don’t use lock-in clauses — the system itself should be reason enough to stay. 📑
Prices are fixed for six months and any update is announced at least a month ahead. The tariff is published: Core 30 · Pro 60 · Max 90 VERNIS — detail in the cost article. 💳
Bring your current contract: at the discovery call we read the clauses together and mark the risk points. For a pre-takeover photograph, take a digital audit; the model sits on our pillar page. 🎯
Related reading from the archive: maintenance plan clauses · choosing the next consultant.
Contacting the domain registrar and hosting provider directly resolves most cases, usually with invoices and corporate identity documents. The process takes time — which is exactly why the ownership clause is written at the start.
If the site stays where it is, no — only management changes hands. Ranking risk arises in migrations and rebuilds and is managed with a 301 map.
A short overlap of one or two weeks is usually helpful: campaigns keep running and knowledge transfers properly. A long overlap blurs accountability and doubles the cost.
Source: Google Search Console Help — ownership verification and access management
