What Is a Turnkey Website? Included vs. Excluded
“Turnkey website” is a strong promise: you run your business, we handle everything, the key lands in your hand. The problem is that everyone hangs something different on that key: for some it is merely an installed theme; for others it is a complete delivery with copy, measurement and training. For a foreign business commissioning a Turkish site from abroad, the gap between those two keys is where projects go wrong.
The ambiguity is expensive. In a project bought as “turnkey,” it emerges near delivery day that the copy was your job, the images were expected from you, the domain was not in the package; the project stretches, the trust frays — and every clarification now crosses a language line.
This guide sharpens the concept: what belongs in a genuine turnkey, what usually stays outside, and which lists to demand before any contract. The aim: the word “key” opening the same door on both sides.
Said upfront: turnkey does not mean “you never lift a finger”; it means “the places you lift it are few and known.” A project entered with that understanding ends healthily.
The Scope of a Genuine Turnkey
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- Setup and infrastructure are included
- Design is built for the business
- Content placement and text structure are in the package
- Measurement, training and handover come with delivery
A package worthy of the name closes four areas at once. A missing area leaves a missing key in your hand.
Setup and infrastructure are included
Domain procedures — including Turkish extensions where relevant — server setup, SSL certificate, email accounts: the technical ground sits inside the package. A quote saying “configure the server yourself” is leaving the key’s teeth to you, in a hosting market you do not know.
Design is built for the business
Turnkey is not a stock theme painted with your logo. Page structure, colour application and content placement are built for your business — and for the Turkish audience it must persuade. The template itself is a legitimate tool; an unworked template is not a product but a half-finished good.
Content placement and text structure are in the package
Who writes the copy varies by package; but placement, heading order and image arrangement are the agency’s job in every package. “Enter your content and we’ll take a look” is incompatible with turnkey — doubly so when the content must read natively in Turkish.
Measurement, training and handover come with delivery
Analytics setup, search engine registration, admin panel training and credential transfer: this is the key itself. A turnkey without credential transfer is a house whose key stays with the builder — in another country.
What Usually Stays Outside
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- Copy is the most critical border
- The image source is chosen upfront
- Maintenance is a separate decision
- SEO’s “base” is included; its “campaign” is separate
Some items are excluded across the sector; knowing them prevents the surprise. The table draws the typical line.
| Item | Typical status | The question to ask |
|---|---|---|
| Original copywriting | Extra service in most packages | Who writes the Turkish, for how many pages? |
| Professional photography | Almost always excluded | What will the image source be? |
| Logo and identity design | A separate project | Are the existing brand files sufficient? |
| Ongoing maintenance and content | Separate monthly contract | What is the after-delivery routine? |
| Ads and SEO campaigns | Separate service | Where does the base setup end? |
Copy is the most critical border
The first source of disputes is copy: the package says “content entry,” the buyer hears “content writing.” They are different jobs — and for a foreign client there is a third layer: is the writing native Turkish or translated from your English? The contract should state it in page counts and in language: how many pages from the agency, how many from you, written by whom.
The image source is chosen upfront
If you hold no photographs of your Turkish operation, three roads exist: a shoot (separate budget), stock (in-package or a small extra), or improving what exists. A project started without choosing the road stalls waiting for images — with the client eight hundred kilometres from the camera.
Maintenance is a separate decision
A delivered site starts living: updates, backups, small changes. Their monthly routine belongs to a maintenance contract, not to the turnkey. Pricing them separately is honesty; mixing them is a later surprise — and time-zone coverage for urgent fixes belongs in that contract too.
SEO’s “base” is included; its “campaign” is separate
The technical SEO ground — structure, speed, markup, registration — should be in the package. Continuous Turkish content production and ranking work is a separate journey. Knowing the border closes the “you said SEO was included” argument before it opens.
The Pre-Contract Checklist
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- The page list carries copy ownership
- The delivery list is itemised
- The exclusion list is written too
- The calendar is built two-sided
The visual gathers the four areas that must be settled before signature. If all four are written, the key is genuinely yours.
The page list carries copy ownership
Not just “10 pages” but which 10, and whose copy for each — in which language, written by whom. That single line dries up the biggest delay source of cross-border projects before it forms.
The delivery list is itemised
Setups, measurement, training hours, credentials to transfer: a concrete list to check on delivery day, in a language you read. “The site will be delivered” is a sentence, not a list. The full delivery frame sits in the agency kitchen guide.
The exclusion list is written too
The exclusion list is as honest as the inclusion list: no shoot, no logo, maintenance separate. An agency writing its exclusions upfront is the one that will not surprise you later — one of the selection measures; the rest sit in the selection guide.
The calendar is built two-sided
Approval durations enter the calendar alongside stage durations: the agency delivers design in three days, you respond in two — with the time difference already priced in. A one-sided calendar produces one-sided blame. The whole process sits step by step in the process guide.
Reading the Price Tag
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- Price is read with the scope list
- Very cheap carries hidden cost
- Very expensive is not automatically good
- The logic of the ranges can be learned
Turnkey prices in the Turkish market span a canyon, and the canyon’s cause is usually scope. Four reading rules make sense of the tag — especially for a buyer who cannot benchmark locally.
Price is read with the scope list
Price comparison without scope is apples against pears. The cheap quote is usually not cheap but incomplete: no copy, no measurement, no training. Two Turkish quotes can only be compared across the same list.
Very cheap carries hidden cost
A turnkey clearly below the market extracts the difference somewhere: an unworked template, the copy load left to you, credentials never handed over, or forced annual dependencies. The cheap tag’s invoice usually arrives in year two — harder to dispute from abroad.
Very expensive is not automatically good
A high price alone is no proof either; the proof is the scope list and work samples. The word “corporate” earns meaning on the delivery list, not the price tag — in any market, in any currency.
The logic of the ranges can be learned
What raises the price and why: page depth, original Turkish copy, feature count, content volume. A buyer who knows the logic wins at the scope table, not the bargaining table; details in the price factors guide.
Who Suits Turnkey?
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- It suits the busy operation
- It suits the first-time market entrant
- Teams with in-house production may prefer a split model
- The decision firms up with data
The model is not for everyone; it is chosen knowing both its power and its limits.
It suits the busy operation
For a business with no internal hours to give the site and a preference for one counterpart, the model fits like a glove: responsibility gathers in one place, the coordination load stays with the agency — valuable squared when the project runs across a border and a language.
It suits the first-time market entrant
For a business commissioning its first Turkish site, turnkey works like a teacher: the agency sets the right order, you join at the approval points. As experience banks, later projects can choose more participatory models.
Teams with in-house production may prefer a split model
If your team writes copy and produces visuals — including Turkish-capable staff — a division of labour beats the full package: agency does structure and technique, team does content. That also moves the budget to the right place. An honest agency does not sell you the package you do not need.
The decision firms up with data
If a site already exists, which model you need is told by a photograph, not a feeling: a digital audit shows what to keep and what to rebuild. Our own package scopes sit item by item on the web design page.
Frequently Asked Questions
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A project model where the agency runs the process end to end: setup, business-specific design, content placement, measurement, training and credential handover.
Domain and server setup, SSL, design built for the business, content placement, measurement, panel training and credential transfer.
Original copywriting (varies by package), professional photography, logo design, monthly maintenance and ad/SEO campaigns.
In copy: “content entry” versus “content writing” — and for foreign clients, native Turkish versus translation. Contracts should state page counts and language.
A page list with copy ownership, an itemised delivery list, an exclusion list and a two-sided calendar.
The template is a legitimate tool; the problem is selling an unworked template at custom-design prices.
No; approvals, content raw material and feedback come from you. The effort is small but not zero.
Busy operations and first-time Turkish market entrants; teams with in-house production may prefer a split model.
The site needs maintenance; a monthly routine is built under a separate contract with its scope written upfront.
